Internal Complaints Procedure

Members of the public who wish to make a complaint may do so:

• in person at the office of the Chief Officer for the Portfolio of Legal Affairs (1st Floor, dms House, #20 Genesis Close, George Town, Grand Cayman.)
• by telephone to the office where the problem arose.
• in writing by way of letter

You should expect to receive a reply to your complaint within 7 working days from the date your complaint was received in writing.
The letter should be addressed to:

Mrs. Angella Bent-Thomas
Human Resources Officer
Government Legal Department
P.O. Box 907
Grand Cayman – KY1-1103
Cayman Islands

By e-mail: Angella.bent-thomas@gov.ky

Please ensure that you:

• explain clearly the nature of your complaint;
• what service, policy or aspect of the Portfolio you are complaining about.
• describe any facts and events relating to it;
• the date, time and location where an incident may have taken place and who may have been affected.
• say why you think that a member of staff has made a mistake;
• any expectations you may have had of the Portfolio’s services.
• Your name, address and contact details so that we can respond to your complaint.
• Anything else which you believe would be helpful to us when carrying out an investigation into your complaint.

Freedom of Information

• Document Library
• Disclosure Log
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• Making a Request
• Appeals
• Internal Complaints Procedure
• FOI Contacts