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Customer Complaints Procedure
The Office of the Director of Public Prosecutions strives to meet the needs of all parties to Court proceedings, but we recognize that there may be instances when the actions or conduct of our staff will not meet your expectations. The Complaints Policy outlined below has been formulated to provide all parties with an opportunity to advise us if your expectations of our services have not been met.
What is a Complaint?
You make a complaint when you are not happy with the standard of service, lack of service or form of service you have received from us. Any expression of dissatisfaction will be considered a complaint. Complaints can be made by an individual client or group of clients.
How to a Submit a Complaint?
You may submit your complaint in person, by post or by online.
Click here to submit your complaint online.
Mail complaints should be addressed to:
Complaints
Office of Director of Public Prosecutions
P.O. Box 2328
Grand Cayman, KY1-1106
dpp.complaints@gov.ky
When submitting a complaint, please try to provide as much detail as possible, for example:
- The service, policy, person, or aspect of the Office of the Director of Public Prosecutions you are complaining about.
- The date, time and location where the incident took place.
- Details of information/misinformation received from staff.
- And any other information you feel would help us better or clearly investigate your concerns.
You must provide your name, address and contact details (email is particularly helpful as a means of speedy communication). We do not accept anonymous complaints.
How Your Complaint will be handled
We will try to resolve your complaint as soon as we receive it, but if it cannot be resolved immediately we will write to you to acknowledge your complaint within 10 working days of receiving it.
We will investigate your complaint and we will endeavor to provide a formal response within 30 working days. If the complaint is complex and we cannot meet this deadline, we will send you progress reports.